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FAQ

I’ve never used skincare before, where do I start?

First, decide whether you’re looking for something for your face or the rest of your body.

Secondly, work out if there’s anything specific about your skin that you’re looking to improve. You can use the menu to choose a category for your face or body and use the sidebar on the left to narrow by skin types or concerns.

How do I know my skin type?

Unsure whether your skin classifies as normal (rare), dry, oily or a combination (most common)? This article will help you decide.

My skin is breaking out after swapping to organic products! Help!

This can sometimes happen when swapping from non organic products, as your skin is ridding itself from toxins. Give it a couple of weeks, and if you are still having problems it might be time to try a different product! No two skins are made the same. This article will tell you more.

How do I know if the products I’m using are safe?

Botanik only stocks products that meet our stringent ingredient policies. So whenever you shop with us you can be assured that you are purchasing high quality, safe, ethical products.

Do any of your brands test on animals?

NO! The brands we stock are completely ethical to all animals, including humans, and also the planet.

Are your products safe for use during pregnancy?

It is always best to check with your doctor whether a product is safe for use during pregnancy and breastfeeding. Take a copy of the ingredients lists that we provide so he/she can easily check for you.

Can I return my products?

Sure! You can view our returns policy for more information.

Why don’t my products foam up very much?

All products on Botanik exclude the use of sulfates, a common foaming agent in commercial skincare products that is also a know irritant to our skin. This means that your products may not foam as much as you’re used to, but it does mean that you are using high quality safe and effective products.

Where are my products made?

We source our products and brands locally from Australia and New Zealand.

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